Customer Experience & Operations Advisor

Pablo Payet

CX SYSTEMS & AI EXPERT FOR GROWING COMPANIES

MBA · Six Sigma Black Belt · Agentic AI Certified

I help companies scale their customer operations and put AI to work across their teams. I find where the time goes, coach each person to use AI well, and build the automations worth building.

Tired of hiring consultants that just tell you what to do?

Let me show you instead.

I'm a builder, not just a thinker

I started in frontline, customer-facing roles and worked my way up from representative to manager to department head in Berlin's booming startup scene. I then brought that experience to New York, leading customer operations for US enterprise SaaS companies. I know what it takes to build a customer service function from the ground up and scale it as a company grows.

I've helped scale international businesses from 50 to over 1,000 employees. Along the way, I connected help desks, CRMs and internal systems, coded sidebar apps that let agents update backend data without leaving the ticket, and put AI into production: chatbots, AI triage and auto-answers, and knowledge bases structured so AI agents give the right answer.

Today, I design and build AI agents and automations end to end. That includes multi-agent systems in CrewAI, AutoGen and n8n, document Q&A that cites the exact page behind every answer, agents that decide whether to answer from your files or the web, and MCP servers that plug research tools straight into Claude. I build them to be trusted: every reply scored, every cost tracked, and a person approving anything that goes out. My Virginia Tech certificate in Applied Agentic AI backs this up, and you can see the builds themselves on my AI portfolio.

Let's take action together... now!

WORK WITH ME

Erica & Pablo - BEST OF - Photo by Jeremie Hkb-7.jpg

Ready to turn AI and customer experience
into your competitive advantage?

Whether you need to scale customer service, build a customer-centric culture, roll out AI across your team, coach your people to use it well, or automate the workflows that slow you down, let's talk about how I can help your team save time and deliver experiences that drive retention, referrals, and revenue.

GET IN TOUCH

I help companies scale their customer operations and put AI to work across their teams. I find where the time goes, coach each person to use AI well, and build the automations worth building.

Tired of hiring consultants that just tell you what to do?

Let me show you instead.

HELPING GROWING COMPANIES SCALE CUSTOMER OPERATIONS AND PUT AI TO WORK

CATCH ME ON...

I help companies scale their customer operations and put AI to work across their teams. I find where the time goes, coach each person to use AI well, and build the automations worth building.

Tired of hiring consultants that just tell you what to do? Let me show you instead.

HELPING GROWING COMPANIES SCALE CUSTOMER OPERATIONS AND PUT AI TO WORK

CATCH ME ON...

Tired of hiring consultants that just tell you what to do?

Let me show you instead.