I'm a builder, not just a thinker

After developing my skill set in frontline, customer-facing roles — and climbing the ladder from representative
to manager and then to department head in Berlin’s booming startup scene — I know exactly what it takes
to build a successful customer service function from the ground up and scale it effectively as companies grows.

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I've helped scale international businesses from 50 to over 1,000 employees, building high-performing customer operations that keep pace with rapid growth without sacrificing experience or quality.

 

While I acquired deep expertise quickly through hands-on experience in the trenches, I often wished someone
had been there to show me the way. Today, I am that person for you — providing the guidance, frameworks,
and real-world strategies I once needed myself.

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Let's take action together... now!