The Customer Solutions Maximization Method™
Developed through hands-on experience at high-growth tech companies like GetYourGuide, Tourlane, TIER Mobility, ABB, and Granicus.
Step 1: Assess Current Solutions
Customer Solutions Index Survey™
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A comprehensive evaluation of your existing service capabilities and customer experience performance.
FREE
Step 2: Identify Opportunities
Customer Solutions Matrix™
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Automated analysis to uncover gaps and strengths, generating your Customer Solutions Maximization Score™
FREE
1-hour Strategy Call (optional) → $299
Step 3: Implement Strategies
Customer Solutions BluePrint™
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A customized action plan with clear, prioritized recommendations to elevate service efficiency and customer satisfaction.
One-time fee → $1,499
Step 4 & 5: Measure & Refine
Ongoing Optimization & Scaling Support
I track progress, refine solutions, and provide strategic support to boost your Customer Solutions Maximization Score™ over time — driving lasting impact and scalable success.
Subscription → 2 months at $799/month
Maximize Your Customer Solutions. Maximize Your Business Results.
What Clients are saying
"We are a customer-centric SAAS company that was looking to advance the level of service we provide. After looking around, we found MyCustomerSolutions™ and chose them to help us. We completed their customer experience strategies and action plan worksheet and met with Pablo to discuss the results. From there, we implemented a plan to make positive change. Now, we are in a great place with the service we provide clients. We have a deeper understanding of how to deliver a world-class customer experience to all our clients."
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— Nick Kreibich, VP of Finance & Account Management, DPC Data
Investing in your Customer Experience and Service function is proven to elevate customer satisfaction and retention leading to stronger profits. Providing world-class customer experience best practices will increase your referral base and decrease acquisition costs for gaining new customers. The commitment leads to a win-win outcome!
Did You Know?
01
Increasing customer retention rates by 5% increases profits by 25% to 95%. (Harvard Business Review, 2014)
02
Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one (Harvard Business Review, 2014)
03
After a positive customer service experience, 89% of consumers are more likely to make another purchase (SalesForce, 2020) and 68% would likely pay more (+Gladly, 2018)
Looking for Executive Coaching or Leadership Strategy?
I also partner with PrinceLeadership, my father-in-law’s consulting firm, to support business leaders with strategy development, executive team alignment, and leadership coaching.
With decades of experience, Larry Prince helps organizations grow through trusted guidance, actionable insights, and personalized support.
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