FOUNDER
CX OPERATIONS EXPERT
CUSTOMER SERVICE STRATEGIST
AUTHOR
TRUSTED ADVISOR
I empower teams to create customer solutions that scale — every business, every customer, every solution — driving retention, revenue, and brand reputation. I work with founders, business leaders, customer service leaders, and teams to create positive habits and strategically structure their businesses to start driving results. I specialize in partnering with B2B and B2C tech companies — typically Series A through growth stage, with $1M to $200M in revenue and 10 to 2,000 employees. Unlike many consulting firms that leave you with a list of recommendations and a “good luck” handshake, I roll up my sleeves and work side-by-side with you to bring strategies to life.
What I do
A Global Track Record of Scalable CX Success
I’m a seasoned leader in Customer Experience Strategy and Operations, with a track record of building high-impact global Customer Service functions for high-growth tech companies across industries—from SaaS and e-commerce to travel tech, government tech, micro-mobility, and e-mobility.
I’ve helped scale international businesses from 50 to over 1,000 employees, building high-performing customer operations that support rapid growth without sacrificing experience.
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Trilingual in English, French, and German, I bring a global perspective to every customer experience design and operational transformation.
I've worked at...
Credentials & Thought Leadership
Featured In...
My work has been featured in respected business journals, where I’ve published six well-regarded articles on CX strategy and service innovation.
I hold a Master’s degree in Business Administration with a specialization in International Relations from Hochschule Furtwangen University.
Beyond consulting, I share practical insights on CX leadership through my YouTube channel and digital content platforms. My mission is to help companies unlock long-term growth through exceptional customer experiences that build trust, loyalty, and advocacy.
I was raised in France by French and German parents, and worked in both France and Germany before relocating to New York City — a background that has deeply shaped my worldview and work ethic. When I’m not partnering with businesses to build better CX, you’ll find me investing in enriching experiences in my personal life. I’m passionate about fitness and Thai Boxing, and I love taking long walks through Central Park with my neighbour’s dog. I cherish spending time with my wife and family, exploring my interests in history, geopolitics, cooking, and enjoying great food.